FAQ

1. How to place an order?

To place an order, simply download the EazyEat application from your app store, browse our selection of restaurants, choose the dishes of your choice and proceed to payment. It is a simple and user-friendly process.

2. Can I customize my order?

Yes, many restaurants on EazyEat allow you to customize your orders. Whether you want additional toppings, specific dietary adjustments, or special instructions, you can communicate your preferences during the ordering process.

3. How do I track my order?

Once your order has been confirmed, you can follow its progress in real time using the EazyEat app. From preparation to delivery, we keep you informed every step of the way.

4. What payment methods are accepted?

We currently only accept mobile money payment. Your payment information is handled securely, ensuring a safe and convenient transaction.

5. What if I have allergies or dietary restrictions?

EazyEat is committed to meeting your dietary needs. Many restaurants provide detailed information about allergens and dietary options on their menus. Additionally, you can add specific instructions when placing your order.

6. How does EazyEat ensure food quality?

Food quality is a top priority. Our partner restaurants adhere to strict quality standards. Prior to delivery, our team performs thorough quality checks to ensure your order meets our high expectations.

7. How can I contact customer service?

For any inquiries, assistance, or feedback, you can contact our customer support team through the "Contact Us" section of the EazyEat app. You can also send us an email at bonjour@eazy.sarl or call us directly at +223 93 13 33 33